Management Skills Questionnaire

Explanation

Send this survey to your peers to get their feedback for your performance.

Fill out this survey yourself as a self-reflection exercise.
Send the questionnaire to your own manager for them to fill out about you.
Ask them to copy the link with the results and send it to you.
Compare the results yourself to see where your thoughts differ and talk to them about where you need to improve.
For example: John, I see you marked me down as 'Very poor' in the area of demonstrating empathy. I always thought I was strong there. Can we talk about that?

Tips for reinforcing good behaviours

Give examples with EARS: Event, Action, Results, Show appreciation

Event: You helped me with my report when I had to rush to the meeting yesterday.
Action: I appreciate you delivering the report to Sue on my behalf and spending time answering her questions.
Result: She called me back and said she was really impressed with our responsiveness and your expertise of the project.
Show appreciation: You demonstrated excellent teamwork + professionalism. Keep it up!

Tips for redirecting towards better behaviours

Give examples with EARS: Event, Action, Results, Suggestion

Event: A customer complained about the service he received from you yesterday.
Action: He said that you interrupted him before he finished, stating that his service was the standard of the company policy without spending the time to listen to him.
Result: He seemed quite upset with the way you responded to him.
Suggestion: Next time, it would be great if you listened to the customer's concerns first before responding.

I am filling out this questionnaire for: My name is:

Question 1: How well does this person delegate tasks? Excellent Good Fair Poor Very Poor

Question 2: How well does this person communicate with their colleagues? Excellent Good Fair Poor Very Poor

Question 3: How well does this person handle conflicts? Excellent Good Fair Poor Very Poor

Question 4: How well does this person motivate others? Excellent Good Fair Poor Very Poor

Question 5: How well does this person demonstrate empathy towards others? Excellent Good Fair Poor Very Poor

Question 6: How well does this person adapt to changes in the work environment? Excellent Good Fair Poor Very Poor

Question 7: How well does this person plan and complete their work according to deadlines? Excellent Good Fair Poor Very Poor

Question 8: How well does this person communicate in conversations? Excellent Good Fair Poor Very Poor

Question 9: How well does this person state their opinions, especially when they are unpopular? Excellent Good Fair Poor Very Poor

Question 10: What other suggestions for improvement do you have for this person? Excellent Good Fair Poor Very Poor